Professional Experience

A decade of building secure, scalable systems—from cloud infrastructure to enterprise solutions.

  1. Cloud DevOps Engineer & Data Analyst

    Alpha Libra LLC
    Aug 2023 – Present

    Leading cloud security automation and infrastructure initiatives for hybrid/multi-cloud environments while simultaneously architecting next-generation SaaS platforms.

    Key Achievements:

    • • Architected AI-driven cloud security system reducing incident response time by 60% using GCP, Terraform, and ServiceNow workflows
    • • Implemented automated compliance monitoring and data privacy workflows serving 4 e-commerce retail brands
    • • Built ML-powered anomaly detection system for real-time threat identification across container workloads
    • • Designed and deployed Kubernetes-native security controls with automated vulnerability scanning
    • • Led full-stack development of TripNovac AI (travel platform), VisaLync (visa automation), and MiraLuc (business intelligence)
    • • Reduced infrastructure costs by 35% through intelligent resource optimization and automated scaling policies

    Technologies:

    GCP Terraform Kubernetes Python ServiceNow CI/CD Docker ML Models SQL

  2. Key Account Manager

    United Airlines
    Apr 2021 – Jul 2022

    Managed strategic B2B accounts and market analytics, driving revenue growth through data-driven insights and customer relationship optimization.

    Key Achievements:

    • • Conducted comprehensive account reviews and profitability analysis for key corporate partners
    • • Analyzed market trends and competitive landscape to identify growth opportunities
    • • Developed data-driven strategies that increased account retention by 18%
    • • Collaborated with cross-functional teams to improve customer experience and operational efficiency
    • • Presented quarterly business reviews to C-level executives with actionable insights

    Technologies:

    Excel SQL CRM Systems Data Analysis Business Intelligence

  3. Sales Promotions Manager / B2B Manager

    Lufthansa Airlines
    Feb 2019 – Nov 2020

    Led B2B sales initiatives and localized marketing campaigns across multiple markets, optimizing promotional strategies and expanding business partnerships.

    Key Achievements:

    • • Designed and executed localized promotional campaigns increasing market share by 22%
    • • Managed B2B partnerships and corporate accounts generating $2M+ in annual revenue
    • • Developed market expansion strategies for underserved regions
    • • Improved customer experience metrics by 15% through process optimization and feedback implementation
    • • Coordinated with international teams to ensure brand consistency across markets

    Technologies:

    Marketing Analytics CRM Market Research Tools Project Management

  4. Senior Recruitment Specialist

    PFL Education
    Feb 2013 – Dec 2016

    Optimized recruitment operations and vendor management while implementing data-driven strategies to improve enrollment and retention.

    Key Achievements:

    • • Increased registration rates by 25% through process optimization and targeted outreach
    • • Streamlined vendor relations and contract negotiations reducing operational costs by 20%
    • • Developed and implemented auditing systems for quality assurance across multiple programs
    • • Created retention surveys and feedback mechanisms improving student satisfaction by 30%
    • • Collaborated with leadership to establish scalable recruitment workflows

    Technologies:

    CRM Database Management Survey Tools Process Automation
10+
Years Experience
4
Industry Sectors
15+
Active Projects